What is the refund policy for classes if I find I can't make it? Why do I have to pay in full to reserve a shaping stand?
We understand that it's hard to lock up tuition months ahead of time, but we feel we have to require pre-paying tuition only because the classes fill so fast, and we often have to turn people away – sometimes we turn away whole groups because a class is nearly full already. Generally, people have to plan months or even a year ahead in order to block out vacation time and make travel arrangements when fares are favorable. In consideration of everyone, we want people to know for sure when class dates are no longer available before they start juggling their schedules. Finally, we can't afford to hold classes that aren't full enough, so when people cancel and we fall below our minimum, we have to cancel the entire class and the remaining enrollees lose out, which is grossly unfair to them as they may have booked non-refundable travel already.
Our sign-up and refund policy for classes reflects these concerns. In general:
1. Full tuition is required in full to reserve a seat. You can wait until the class is closer if that's a problem for you, but there's a definite risk you won't get the dates you want the closer we get.
2. We have accidentally over-booked classes in the past, and it detracts from everyone's experience, so we make no intentional exceptions to the limits we place on numbers of students.
3. If you find you can't make the class for some reason, we encourage you to select other dates that will work for you.
4. If there's no other time you can come build your own board, we will refund tuition (minus 20%) for cancellations but only if we can refill your seat.
What is your return policy if I need to return a kit?
IMPORTANT! Upon receiving your new kit, open the box and have a look at the contents, even if it may be some time before you'll have a chance to get started. If anything looks damaged or missing, WE NEED TO KNOW within 10 days in order to submit a claim with our shipping company. We cannot process claims of damage or loss beyond this time period.
Returned items ultimately costs us money to unpack, inspect, and re enter into our inventory. That is why there is a restock fee of 20% of the original purchase price for kits. This is in addition to the replacement cost of any materials missing or broken required to resell kits. We hope you will read our FAQ page, look over all the kit descriptions and even call us with any questions prior to ordering a kit. Ultimately, our goal is to deliver a product you are fully stoked on from the moment you open the box and for years to come.
What is the return/exchange policy for accessories and apparel?
We'll exchange anything that's not the right size as long as you cover the shipping to return it to us.
We work hard to keep all our prices as low as possible - and there's not much left over to pay the bills. So if you change your mind and want to return something for refund, we'll take back all new, unused products, but we have to charge a restocking fee of 10%.
Because of our dedication to quality, we have very, very few instances where something we make or sell is just not serviceable, but when it happens, we're dedicated to doing the right thing for our customers, and we'll make it right - which means something different in every case. Let us know if you have any issues.