Are all your products available to international customers?
Definitely. We ship everything, everywhere. You may find that epoxy and adhesives are cheaper and easier to obtain locally.
If you're interested in a Home Grown Kit, and you live in Europe, Australia, or New Zealand, you'll save a significant amount in shipping and duties if you order from our partners. The kits and manuals are the same - just made from local wood, with domestic shipping rates. Check out the International Page for details.
Can I get a quote for international shipping?
We are happy to quote shipping for those ready to order a Home Grown Kit or Grain Surfboard. But if you're just trying to get a general idea of what it will cost to ship as a way to decide whether you'll order or not, we'd ask that you first do a couple of things:
1. Read through all the FAQs on International Orders.
2. Check out the list of estimated shipping rates. If the range of shipping rates shown for your region is OK with you, and you want to place your order, get in touch with us for a shipping quote and we will get you a more definite quote. Especially note the FAQ on "What factors affect shipping rates" (below) to estimate whether you'll be on the higher or lower range of the rates we estimated in these FAQs.
You may be able to get a kit in Europe, Australia or New Zealand from one of our partners that make the same kits we do, only from wood local to those areas. Shipping is way cheaper. Contact them (more info on the International Page)
What do International Shipping quotes include?
Our shipping quotes get the product into your country and will result in delivery to the address that you give us. There are sometimes additional fees to pay (such as tax and/or duty), though we have no access to the details of when those charges are levied, so we don't quote them.
What factors affect shipping rates? Is there anything I can do to reduce the rates?
Generally, the farther from the nearest port of entry, and/or the more difficult it is to get to the delivery address, the more expensive shipping will be. If you are willing to travel to the point of entry (often your nearest international airport) you can sometimes save some money. This has saved more than 50% of the charges in some cases. For those already in urban areas, or located near the port of entry, there is usually little savings possible in picking up at the port of entry. If you decide you would like to order after reviewing our list of past shipping rates, and you want us to quote shipping when you order, let us know if you're willing to travel, and we will get you two quotes; one to your delivery address, and another to your nearest port of entry.
Shortboards and shortboard kits are usually less expensive to ship than are longboards. Shipping multiple kits or boards to the same location also reduces the cost per item significantly. If you are planning to order a board rather than a kit, you can count on costs about 30% greater than those shown.
What about import duties?
We can't document import duties for every country in the world, so you'll have to consult with your national government to find out if any will apply. You may need the Harmonized Code for surfboards and surfboard kits which is 9506.29.00. That tells your customs agency what the product category is. If you find that you are being asked to pay duties, it's possible that you can avoid it if we send a letter to the customs brokerage that indicates that all components in the surfboard or surfboard kit are sourced in the USA. Email us a form letter (which you should be able to get from the customs broker that contacted you)and let us know where to email the letter.
How long does it take to get my Home Grown Kit or Grain Surfboard once it's shipped?
We really can't predict this accurately, but if you want a tracking number, just send us an email and we'll send one along so you can follow the progress of your item.